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TSCustomBuilt Policy
By doing business with TSCustomBuilt, you agree to the following:

Warranty & Return Policy

You may return any new computer purchased from TSCustomBuilt that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. TSCustomBuilt reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. TSCustomBuilt will not accept returns of any desktop computer more than 30 days after you receive the shipment. New, used, refurbished and upgraded computer purchased are also subject to TSCustomBuilt's warranty and return policy.

Software Warranty

TSCustomBuilt's Software Warranty does not apply to used, refurbished and/or upgraded computer. The software warranty only applies to genuine software purchased from TSCustomBuilt.


You may expect your computer within 5 to 10 business days from the date purchased. Depending on our inventory, your order might be shipped sooner than usual or later, up to 15 business days. Be advised that the FREE Shipping is only available for US address. All destination outside of the US will be subjected to a shipping fees.


Questions? Please Please contact our customer support
Frequently Asked Questions!

When Will I Receive My Computer?
Depending on our inventory, your order might be shipped sooner or on time, up to 15 business days. But usually we ship within 5 to 10 business days. We apologize for any inconvenience.

Will My Computer Come Wi-Fi Ready?
Yes! The Motherboard MSI Z370 GAMING PRO comes Wi-Fi and Bluetooth ready. However we include USB WiFi adapters to compensate with the other motherboards.

Will I Get A FREE Key Board & Mouse?
Sorry, not at the moment.

Will I Receive Any Cables?
Depending on the graphic card selected, sometimes they come with standard cables i.e. HDMI cable or Display Port cable. However, we strongly advise our customers to check on their monitor in order to acquire appropriate cables and/or adapters.

Where Can I Get A Monitor And/Or Accessories?
You can get competer accessories from

What Kind Of Virus Protection Am I Getting?
Norton Security Premium is the optional virus protection at the moment.


More Questions? Call our customer support at 1 (916) 738 1958
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About Us
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1 (916) 738 1958
Mon - Fri: 02:00 pm - 10:00 pm PT
Closed Saturday & Sunday
10070 Willard Parkway #228
Elk Grove, CA 95757

Warranty & Return Policy

Frequently Asked Questions!
We are a California home based business specializing in building desktop computers. We are passionate about what we do and from our home to your home, we are committed to giving you our best quality here at TSCustomBuilt.PayPal
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